FAQ

We deliver within 5 days to mainland UK excluding some areas of the Scotland and Northern Ireland.

All of our tableware is built for durability and to resist chipping and cracking.

All of our packaging is 100% recyclable.

Absolutely. All of our goods are dishwasher and microwave safe.

No. We are an exclusive online platform which helps us manage and optimise the Food on Plates programme and ensure our exceptional customer experience and things like the Plated promise are maintained.

Yes. If you want to order fewer than the  standard set of four, contact us and we will make it happen. But standard packaging and post charges and free. Delivery offers probably won’t apply.

We offer a no questions asked return and refund within 28 days of receipt. If you don't love our products, contact us to let us know you want to return and we will get it moving and your refund processed. 

No problem. If the tableware is damaged on arrival, take a picture straight away and we will arrange for an immediate replacement.

We are a UK firm and generally only deliver here. If you are abroad and want to order, email or WhatsApp the team and we will send you the most cost effective carrier for your country.

Yes, we loan tableware to charities and NGOs free of charge. We only ask that you make arrangements for deliver and collection, and return the tableware clean and in one piece.

Yes. We ship bulk orders for restaurants, institutions and for commercial use. Although not for re-selling.

We are an online business to reach as many people as possible.